At Happy Motion Shop, we approach both shipping and returns with the same care and attention we apply to our therapeutic movement products. Just as our balance tools help you find physical equilibrium, we aim to make your entire experience with us balanced and stress-free.

Shipping Information

Order Processing

We carefully prepare each order with mindfulness and attention to detail. Please allow:

  • 1-2 business days for order processing
  • Additional time during peak seasons or holidays

Shipping Options

We offer two mindful shipping methods to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping – via EMS for orders over $50 (15-25 business days after shipping)

Please Note: We ship worldwide except to certain remote areas and parts of Asia. International customers may be responsible for customs duties or taxes.

Our Return Philosophy

We understand that finding the right therapeutic equipment is essential for your practice or personal wellness journey. If any product doesn’t meet your expectations, we offer a thoughtful return process within 15 days of receipt.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Ceiling & Wall Attachments (once opened)
  • Body Awareness products (once opened)

All other returned items must be in original, unused condition with packaging intact.

Simple Return Process

1. Initiate Your Return

Email our mindful support team at [email protected] within 15 days of receiving your order. Use our template below for clarity.

2. Receive Authorization

We’ll respond within 2 business days with return instructions and an RMA number.

3. Package Securely

Include all original packaging, accessories, and a copy of your receipt.

4. Ship Your Return

Send to:
Happy Motion Shop Returns
3748 Driftwood Road
San Jose, US 95136

We recommend using a trackable shipping method.

Exchange Process

For exchanges, please follow the same process as returns, clearly stating the product you wish to exchange for. We’ll guide you through any price differences after receiving your return.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance in Your Account: Allow 5-10 business days depending on your financial institution

Please Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

International Returns

For customers outside the United States (excluding Asia and certain remote areas):

  • You are responsible for return shipping costs
  • Customs/duties fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Dear Happy Motion Shop Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert]
Date Purchased: [Insert]
Product(s) to Return: [List items with quantities]
Reason for Return: [Brief explanation]

I understand that Ceiling & Wall Attachments and Body Awareness products cannot be returned once opened, and that all items must be in original condition.

Please send me return instructions at your earliest convenience.

Thank you for your mindful assistance,
[Your Full Name]
[Your Contact Information]

We appreciate your trust in Happy Motion Shop for your therapeutic movement needs. Our support team is here to ensure your return experience maintains the same quality of care we put into our products.

For further assistance, contact us at [email protected].